Privacy Policy

Turnkey Furnishings ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers, prospective customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at turnkeyfurnishings.com or engage with our services, including any SMS/text messaging communications. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information from third-party sources where applicable.

Information You Provide Directly

• Name, company name, and job title
• Email address and phone number (including mobile number if provided for SMS communications)
• Mailing or service address
• Details about your rental properties and furnishing needs
• Communications you send us via contact forms, email, or phone
• SMS opt-in consent and preferences

Information Collected Automatically

• IP address and general geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see our cookie practices below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide consultation services
• To prepare and deliver furniture package quotes
• To process and fulfill orders for furniture and housewares
• To coordinate delivery, installation, and follow-up services
• To send transactional communications related to your orders or consultations
• To send SMS/text messages you have opted into (see Section 4)
• To improve our website, services, and customer experience
• To comply with applicable laws and regulations
• To protect the security and integrity of our business and systems

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze traffic, and improve user experience. You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies to track your activity across unrelated third-party websites for advertising purposes.

5. Third-Party Sharing Policy

Turnkey Furnishings does not sell, rent, trade, or share your personal information — including your mobile phone number — with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted vendors who assist us in operating our website, processing orders, and delivering services (e.g., logistics partners, payment processors). These vendors are contractually prohibited from using your data for any purpose other than providing services to us.
• Legal Compliance: We may disclose information when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Turnkey Furnishings, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

Under no circumstances will your SMS opt-in data, mobile phone number, or text messaging consent be shared with any third party for marketing, advertising, or promotional purposes.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encrypted data transmission using SSL/TLS technology
• Restricted access to personal data on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it. SMS opt-out records are retained to honor your preferences and comply with applicable regulations.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of SMS: Reply STOP to any text message to opt out of SMS communications at any time.
• Marketing Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.

To exercise any of these rights, please contact us using the information in Section 9 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our website and services are intended for business professionals and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.